After numerous and critical network problems affected the smooth running of their organization, Northeast Deaf and Hard of Hearing Services turned to IT Secure. IT Secure tackled NDHHS’ IT issues with an effective total solution, ensuring the requisite security and maintenance of their operational systems.
Northeast Deaf and Hard of Hearing Services is a nonprofit organization. They are dedicated to serving the New Hampshire Deaf and Hard of Hearing community through empowerment, education, and advocacy for equal access and opportunity. NDHHS’ Paul Baravella feels that Information Technology is important to any business or organization which seeks to remain relevant in today’s digital landscape. “IT is important because we strive to provide maximum accessibility for our consumers through modern technology. We also have a responsibility to ensure secure storage of their personal information.”
NDHHS wanted to remain proactive in modernizing their IT support and security efforts. Their previous IT support company did not meet the standard they were striving for.
Because of the inconsistencies in their IT maintenance, NDHHS was experiencing many disruptions with their systems.
The Situation: A need for consistent IT support and security services
NDHHS approached IT Secure who was able to put a very aggressively priced total solution in place for their non-profit organization. IT Secure handled NDHHS’ IT concerns quickly and efficiently. They installed a 3-2-1 backup strategy, 2nd generation anti-virus, anti-malware software, a scanning firewall, and off-site scanning of all data traffic. As a result, NDHHS has been able to stabilize their environment and selectively upgrade to newer versions.
The Solution: Relying on IT Secure to provide dependable and essential IT expertise
NDHHS is impressed with the dedication IT Secure demonstrates toward customer service and satisfaction. Baravella states, “From the owner to the technicians, you gather a strong sense of responsibility for the care of their customers and pride in their work.” Baravella believes IT Secure provides immediate and competent support at any time. “They are constantly working to prevent issues before they happen.” IT Secure continues offering exceptional services to NDHHS such as:
- Proactive solutions – IT Secure monitors all systems, checking for potential issues and resolving them before they can cause downtime.
- Reliable help desk – IT Secure’s help desk staff are friendly, knowledgeable and available when they are needed.
- Invaluable protection – IT Secure provides managed anti-virus and firewalls designed to protect healthcare IT systems and networks against unauthorized access and cybercrime, such as malware and viruses.
NDHHS recommends IT Secure over other IT companies. According to Baravella, IT Secure is much more responsive, stresses preventative maintenance and uses modern practices within the industry. “Our former IT company did not meet our needs in those situations.” Baravella continues, “We’re glad to have them on board with us.”
IT Secure specializes in providing incomparable IT services and support for healthcare organizations. Their team members are experts in technology solutions for healthcare clinics. Contact the IT Secure team at (603) 668-7733 or firstname.lastname@example.org today to book a complimentary no-obligation assessment of your business’ IT systems.