| IT Secure's Managed Services acts as your internal IT department to provide routine computer system maintenance for your existing equipment and includes unlimited technical support using our world-class remote support software. With Managed Services from IT Secure, we take responsibility for all computer-related issues by providing a single point of contact and accountability for all hardware, software and computer-related services. Every aspect of your company network is managed through our office. Your total satisfaction is guaranteed. If at any time you are not completely satisfied with IT Secure Managed Services, you can exit the program with no strings attached. In fact, we’ll even help you make the transition. We’re confident that you will be delighted with our service.
WHY DO YOU NEED MANAGED SERVICES?
We find that our clients save money by proactively maintaining their computer systems instead of paying us to bring their computers back from a critical situation. Proactive maintenance combined with industry best practices minimizes cost, downtime and keeps employees productive. |
IT Secure Managed Services also gives your employees direct access to our help desk where our technicians solve up to 70% of all technical support issues remotely! Our quick response coupled with a comprehensive maintenance plan will dramatically improve the reliability of your computer systems and reduce your overall investment in computer-related services.
HOW DOES MANAGED SERVICES WORK?
IT Secure Managed Services is delivered by installing a small application on each computer in your office. The application will connect securely over the Internet back to our host server. The application provides our technicians with the ability to monitor all of your computer systems, perform routine system maintenance and to deliver technical support directly from our office. The software appears as a small icon in the Windows system tray. When your team needs assistance, they can double-click on the icon and request help or call our office at 603-668-7733. All requests are sent directly to our help desk where the support team is immediately notified of your problem. Our technicians will respond by phone to remotely resolve the issue or to schedule a technician on-site. The entire process takes just minutes and we are certain you won’t find such an easy, reliable and timely service anywhere in New England. | 